Privacy Policy

Your privacy is very important to us. Accordingly, we have developed this Policy in order for you to understand how we collect, use, communicate and disclose and make use of personal information. The following outlines our privacy policy.

Wayves Service Experience LLC (“we,” “us,” or “our”) operates the website https://wayves.io (the “Site”) and provides premium swimming pool maintenance, repair, and related services (collectively, the “Services”).

This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you use our Site or engage our Services. By using the Site or our Services, you agree to this policy. If you do not agree, please do not use our Site or Services.

  1. Information We Collect

We collect information for various purposes to provide and improve our Services.

Personal Information

We may collect personally identifiable information (“Personal Information”) that you voluntarily provide, such as:

  • First and last name
  • Email address
  • Phone number (mobile and/or landline)
  • Service address and billing address
  • Payment information (processed securely by third-party processors)
  • Pool specifications and service history

Usage Data

We automatically collect information about how you interact with the Site (“Usage Data”), including:

  • IP address, browser type, version, pages visited, time/date of visit, time spent on pages, device identifiers, and diagnostic data
  1. How We Use Your Information

We use your information to:

  • Provide, maintain, and improve our Services (e.g., scheduling, billing, reports)
  • Communicate with you about your account, services, or updates
  • Process payments and prevent fraud
  • Provide customer support and respond to inquiries
  • Analyze usage to improve the Site and Services
  • Comply with legal obligations and protect our rights
  1. SMS/Mobile Messaging Policy

If you provide your mobile number and consent to receive text messages (e.g., during onboarding), we use it for service-related notifications like arrival alerts, photo reports, and scheduling.

  • Consent & Opt-Out: Consent is voluntary and can be revoked anytime by replying “STOP” to any message. We confirm opt-out via reply.
  • Message Frequency: Varies based on your service (e.g., weekly alerts).
  • Rates: Standard message/data rates may apply from your carrier.
  • No Sharing: We do not share your mobile number for marketing purposes or with third parties except our messaging providers for delivery.
  1. Disclosure of Information

We may share your information:

  • With service providers (e.g., payment processors, scheduling tools) to perform functions on our behalf. These parties are contractually obligated to use it only for those purposes.
  • To comply with legal requirements, enforce our terms, or protect rights, property, or safety of us, users, or others.
  • In a merger, acquisition, or asset sale (you’ll be notified of changes).

We do not sell your personal information.

  1. Data Retention

We retain Personal Information as long as necessary to provide Services, fulfill legal obligations, or resolve disputes (e.g., 7 years for billing records). Usage Data is kept for analytics (up to 2 years). When no longer needed, we securely delete or anonymize it.

  1. Security

We use commercially reasonable measures (e.g., encryption, secure servers) to protect your information. However, no method is 100% secure, so we cannot guarantee absolute security.

  1. Your Rights

You have rights over your data:

  • Access, Update, or Delete: Request a copy, correction, or deletion of your Personal Information.
  • Opt-Out of Communications: Unsubscribe from emails via links or reply “STOP” to SMS.
  • Do Not Sell: We do not sell data, but under CCPA/CPRA (if applicable), you can opt-out of any future sales.
    To exercise rights, contact us at hello@wayves.io. We’ll respond within 30–45 days, as required by law.
  1. Third-Party Links

Our Site may link to third-party sites (e.g., SJ Pools). We’re not responsible for their privacy practices — review their policies.

  1. Children’s Privacy

Our Services are not for children under 18. We do not knowingly collect data from minors. If we learn we have, we’ll delete it immediately.

  1. International Transfers

Data is processed in the US. If transferred outside, we use safeguards like standard contractual clauses to protect it.

  1. Changes to This Policy

We may update this policy. Changes are posted here with an updated date. For major changes, we’ll notify you via email or Site notice.

  1. Contact Us

Questions? Contact:

  • Email: hello@wayves.io
  • Phone: (551) 751-7523
  • Address: Wayves Service Experience LLC, 700 Kinderkamack Rd, Ste 310, Oradell, NJ 07649